The National Student Clearinghouse has implemented a permanent fix for one or more of the services listed below and is monitoring carefully to ensure the issue is fully resolved. We will provide an update when we can confirm this issue is fully resolved for all services. We apologize for this inconvenience and are working to resolve this issue as quickly as possible.
Please note that we are unable to respond to questions sent to this email address.
Posted May 04, 2026 - 10:38 EDT
Investigating
The National Student Clearinghouse is experiencing technical issues with logins affecting the service(s) indicated below, which may impact users' ability to access or request information through these services. We are currently investigating this issue and will let you know as soon as it is resolved.
We apologize for this inconvenience and are working to resolve this issue as quickly as possible.
Please note that we are unable to respond to questions sent to this email address.
Posted May 04, 2026 - 10:05 EDT
This incident affected: Postsecondary Schools - Verifications (Access issues - school users, Access issues - student or commercial requestors), Postsecondary Schools - Secure Site (Access issues - school users), Transcript Services - Postsecondary (Colleges and Universities) (School Site Access issues - TS school users, ETX Plus - school users, NextGen - school users), and Verification Services (DegreeVerify, EnrollmentVerify, DiplomaVerify - API - Background Screeners, DegreeVerify, EnrollmentVerify, DiplomaVerify - Website - Background Screeners, Insights JSON API - Enterprise Commercial).